Contact Us

We're Here — And We Actually Read Your Messages

At StripsWell, customer support is not a ticket queue staffed by people trained to deflect. We genuinely want to hear from you — whether you have a question about an order, a concern about a product, feedback that could make us better, or a situation you need resolved.

Here's how to reach us.

Send Us a Message

Use the form below to get in touch. We respond to all messages within 24–48 business hours (Monday through Friday, 9am–6pm ET).

For the fastest response, please include:

Your order number (if your question is about a specific order)
The product name (if your question is about a specific product)
A clear description of your question or situation

[CONTACT FORM PLACEHOLDER — Shopify Contact Form to be embedded here] (Fields: First Name, Last Name, Email Address, Order Number (optional), Topic (dropdown: Order Status / Returns & Refunds / Subscription / Product Question / Other), Message)

Email Us Directly

support@stripswell.com

If you prefer to email directly rather than use the form, send us a message at support@stripswell.com. The same 24–48 business hour response time applies.

For return requests specifically, email us with the subject line: "Return Request — [Your Order Number]" for the fastest processing.

Common Topics We Can Help With

Order Status & Shipping If you haven't received a shipping confirmation within 2 business days of your order, or if your tracking shows your package hasn't moved in 5+ days, reach out and we'll investigate.

Returns & Refunds We offer a 30-day money-back guarantee on all products. No complicated hoops to jump through. See our Returns FAQ or email us directly to initiate your return.

Subscription Management Need to change your delivery frequency, skip an order, update your address, or cancel? Most subscription changes can be made directly through your account dashboard. If you run into any issues, we're here to help.

Product Questions Questions about ingredients, dosage, allergens, interactions with medications, or whether a product is appropriate for your specific situation? We'll do our best to help — and we'll always tell you when a question is better directed to your healthcare provider.

Feedback & Suggestions We take customer feedback seriously. If you have a suggestion for a new product, a formulation you'd like to see improved, or feedback on your experience with StripsWell, we want to hear it. Your input directly informs what we build next.

Our Response Commitment

We commit to:

First response within 48 business hours for all inquiries (typically sooner)
Resolution within 5 business days for refunds and returns
Honest answers — if we don't know, we'll say so, and we won't guess with your health